Troubleshooting

Problem:

When Publishing from SpecsIntact to Microsoft Word 2010 with Windows® 7 and Nuance PDF Converter installed the following error occurs:

Error

Word cannot start the converter SSPDFCG_x64. Number = 5132 Source = Microsoft Word

 

Solution:

This is a result of Nuance PDF Converter installed SSPDFCG_x64 file.cnv on your system. In order to correct this problem file must be deleted.


1.    Open Windows Explorer

2.    Browse to C:\Program Files (x86)\Common Files\microsoft shared\TextConv

3.    Select the SPDDFCG_x64.cnv file

4.    Press Delete

5.    When prompted to Confirm Delete, choose Yes


Deleting this file will not interfere with the operation of Nuance PDF Converter.